Delivery of your products
Fresh plants delivered to your business
Delivery available in 30 countries
Temperature-controlled transport for the best quality
General information on delivery of orders
All orders are shipped on Danish trolleys (CC).
Shipment is carried out by our partners, who specialize in the transport of plants.
Delivery will be at a place that trucks can reach.
Urban / inner city deliveries are not always possible. Please check with our customer service team before placing your first order.
During checkout you can select your preferred delivery day. It could happen that your preferred delivery day is not available anymore: Your order will then be shipped on the next possible date available.
Delivery price is based on the number of trolleys and the destination country.
Cost-wise, ordering two or more trolleys is optimal.
Delivery locations and accessibility
All deliveries are done by truck from our logistics center in Aalsmeer (The Netherlands) to your location. Our partners transport the trolleys in temperature-controlled trucks to keep the plants in excellent condition. These trucks are not small, so we first need to check if they can arrive directly at your business. If your address is hard to reach, we find an alternative option together!
For some areas, we can use vans that can easily reach all locations. We deliver multiple times a week to the city centers of London, Munich, Paris, Rome, Lisbon, and Madrid.
Please check with our customer support team before your first order.
Preferred delivery date
During checkout, you can select your preferred delivery date. Rest assured: we do all we can to deliver on time! The options you have available are given to FlorAccess by our external partners. If, due to unforeseen circumstances, we cannot deliver on the requested date, we will do it on the next possible date. Please inform our customer service before ordering if:
your order needs to be delivered on a specific date (and later is not an option).
your business has opening hours or specific closing days. Delivery time can be from 6 AM to 9 PM.
Frequently ordering and trolleys
Most of our customers order every week. When your new order arrives, you return the trolleys from the previous delivery.
When you don’t order weekly, we kindly ask you to empty and return the trolley to the driver upon delivery. For any questions regarding the trolleys, please get in touch with our customer service department.
Optimising the delivery fees
To optimize shipping costs, it is best to fill your trolleys. During checkout, our system helps you to see how full your trolleys are, and the consequent cost. If they are not full, different rates apply.
Support for customs paperwork and phytosanitary documentation
Our team daily supports customers in The United Kingdom with all the paperwork needed to pass customs and phytosanitary documentation. FlorAccess is a registered Defra agent. For more information about export requirements, see our dedicated page.
Any special documentation needed for Switzerland and Hungary is also cared for with great attention.
What are my delivery costs?
We deliver to all European countries. The exact shipping costs depend on your location and the number of trolleys ordered. To view prices for your location, select your country:
Delivery - Netherlands
per trolley
per trolley
FlorAccess B.V.
Winthontlaan 200
3526 KV Utrecht
The Netherlands
Contact
E-mail support@floraccess.com Phone +31 30 2600 900 WhatsApp Business: +31 6 186 270 63 Opening hours: Monday to Friday, 8:30 - 17:00